Section outline

  • What is communication? Communication is the sending and receiving of information and can be one-on-one or between groups of people, and can be face-to-face or through communication devices. Communication requires a sender, the person who initiates communication, to transfer their thoughts or encode a message.

    Communication is the active process of exchanging information and ideas. Communication involves both understanding and expression.

    The four types of communication are verbal, non-verbal, visual and written communication. No matter how we communicate, start by thinking about what the reader/listener should think, feel and do once they've heard or read our message.